FAQ

• Are all items handmade?

Yes! All Starletta Designs™ items are handmade by me, Heather Wu, in my home studio in Berkeley, California. Due to the nature of handmade work, there may be slight variations between pieces and no two pieces will ever be exactly the same. 

• Are you currently accepting custom orders?

At the moment, I am not taking any new custom orders.

• What currency are your items listed in on your website?

US dollars.

• How do I care for my Starletta Designs™ jewelry?

All my pieces are made from either 14kt gold filled or sterling silver metal. Each of these metals, while high quality, are susceptible to tarnishing over time. I provide an air tight plastic bag with each purchase - this bag will help maintain the bright finish of your metal and prevent tarnishing when not being worn. If there is any tarnish, sterling silver can be cleaned using a silver polishing cloth or a cleaner specifically designed for sterling silver metal.

• Where do you ship to?

Through Shopify, we are currently only shipping with Canada and the US at this time. However, we conduct private sales with Paypal and ship internationally.

• What are the shipping costs?

Shipping costs are weight based and will be calculated automatically during check out and will depend on your location. Outside the US and Canada: Request a shipping fee schedule for non-Shopify, private international sales.